Privacy Policy

1. Who we are

Archivos Paranormales (synparanormal.com) is operated by SynergyaTech, based in Colombia. For anything related to your personal information, email us at business@synergyatech.org.

This policy follows Colombian data protection law (Law 1581 of 2012) and is written to also meet the expectations of visitors from the United States, including the California Online Privacy Protection Act (CalOPPA).

2. Information we collect

• Account: name, email address and password (stored encrypted; we never see it).
• Stories you submit: title, text, photos, video or audio you attach, and the region, city and time period you choose to share.
• Activity on the site: comments and favorite stories.
• Purchases and donations: amount, date, payment method and the email you give the payment provider. Card and bank details go directly to the payment provider (Ko-fi/PayPal or Wompi); we never see or store them.
• Technical data: session cookies needed to keep you signed in, your cart saved in your browser, and visit statistics from Google Analytics (pages viewed, approximate location, device and browser).

3. How we use it

• To create and manage your account and sign you in.
• To publish the stories you send and, with your permission, adapt them into text, audio or video (including English translations).
• To contact you about your account, your stories, your orders or your donations.
• To moderate content and prevent abuse.
• To understand how the site is used and improve it.

We do not sell or share your personal information for money or for cross-context behavioral advertising, and we do not show ads.

4. Your name and location are never published

• Stories are published without your name or email.
• Photos and videos are published as a copy without GPS location or other phone metadata. The original stays in private storage only our team can access.
• Only the region and city are shown, and only if you provide them.

5. Sensitive information

A paranormal story may reveal religious or spiritual beliefs, health details or other sensitive information. You don't have to share it. If you include it, you authorize us to use it only to publish and adapt your story as described here. Please don't include real names, phone numbers or addresses of other people.

6. Children

This site is not directed to children under 13, and we do not knowingly collect personal information from them. You must be 18 or older (or have a parent or guardian's permission) to create an account, submit a story, buy or donate. If we learn we have information from a child under 13, we delete it. Parents can contact us at business@synergyatech.org.

7. Who we share it with

We use service providers that store or process information on our behalf, only to run the site:

• Supabase: database.
• Cloudinary: storage for photos, videos and audio.
• Amazon Web Services: the server that runs the site.
• Ko-fi and PayPal: donations in US dollars.
• Wompi: store payments and donations in Colombian pesos.
• Zoho: email delivery.
• Google: visit statistics (Google Analytics).

Some of these providers store information outside Colombia, mainly in the United States. We will also disclose information to authorities when the law requires it.

8. Cookies, Do Not Track and Global Privacy Control

• When you first visit you see a cookie notice where you can accept or reject analytics cookies. Session cookies are necessary for the site to work.
• You can change your choice at any time with the Your Privacy Choices link at the bottom of every page.
• Global Privacy Control: if your browser sends a GPC signal, we treat it as a request to opt out and keep analytics off automatically.
• Do Not Track: there is no common industry standard for browser "Do Not Track" signals, so we don't respond to them; we honor GPC and the reject button instead.
• Google Analytics, a third party, may collect information about your online activity over time and across different websites. Rejecting analytics cookies or using GPC stops it on our site.
• YouTube videos load in privacy-enhanced mode (youtube-nocookie.com).

9. How long we keep it

We keep account data while your account is active. Published stories stay online until you ask us to remove them. Purchase and donation records are kept for as long as accounting and tax rules require.

10. Your rights and choices

Wherever you live, you can ask us to:

• Tell you what personal information we have about you and how we use it.
• Correct or update it. You can also edit your profile directly from your account.
• Delete it or remove a story, unless the law requires us to keep it.
• Withdraw your consent, including for analytics cookies.

We won't treat you differently for using these rights. Residents of California and other US states with privacy laws can use the same process. Colombian residents may also file a complaint with the Superintendencia de Industria y Comercio (SIC) after contacting us.

11. How to make a request

Email business@synergyatech.org from your account email (or tell us which one it is) and explain what you need. For a story, include its title or link. We answer questions within 10 business days and correction or deletion requests within 15 business days, and we'll tell you if we need more time.

12. Changes to this policy

If we change this policy we will post the new version on this page with its effective date. For important changes we will also email you. The rules for using the site are in our Terms of Service. The Spanish version of this policy is available at /privacidad.